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How to choose a photo for one of our pieces:
Select the best photo with the highest resolution. The sharper the image, the better result you will have on your piece. We can take any photo (black/white or color) and laser it on any photo item in our store. We will crop your photo to best fit your selected item.  

How to send us your photos:
The most common way of sending photos is digitally, but there are three convenient options to send us your photo:
    • Upload your photo with your order. Just follow the simple instructions.
    • Email the file to us (digital files only). Simply email your photo to bark@chieffurryofficer.com. Please be sure to include your name in the subject line.
    • You may mail us your photo. If you choose this option, please indicate "mailing photo" in the Special Instruction Box. 
Please note new mailing address. All mail should be sent to the following address:

Please mail your photo to:
chief furry officer
3835 E. Thousand Oaks Blvd.
Suite 452
Westlake Village, CA 91362

If you do mail us your photo, we will return the photo to you. Please do not send in a photo larger than 8x10 or a photo that cannot be replaced. Digital photos are accepted in the following formats: 

GIF, JPG or PNG formats. Should you have any questions, please call us.

What is included with your customized photo piece:
We include an attachment loop with every Photo Luggage, Brief Case or Sports Tag. We also will include with every purchase of a Pet Tag the attachment hardware. With the purchase of any of the People Indulgence Charms, we include a Sterling Silver Split Ring. This will allow you to attach your charm to either a Bracelet or Chain. Any of these items may also make the perfect accent for a key chain. If you will be using a charm for a key chain, please let us know in the Special Instruction field at Checkout. We will include a Key Ring for you at no extra charge. 

Engraving on an item:
Engraving offered on the Pet Tags and People Indulgence Pieces will be done by either laser engraving or standard engraving, with exception of the Luggage Tags, Brief Case Tags and Sports Tags. On these specific pieces, we will heat press the text on to the back of each piece. It is really a wonderful look and is as durable as the photo on each piece. 

Care of your Customize Photo Piece:
Each item is durable, water resistant, scratch resistant and should not fade, under normal wear and tear. Our Pet Tags have been "Milo approved". Milo is the busiest and most playful client we have. Should you have any questions regarding your tag, please let us know. 

How long will your item take to receive:
We strive to ship your custom order to you within 3-4 business days. We ship our orders primarily through the USPS. Should you require an overnight or second day delivery, please check your preference in the Shipping Option box for an additional charge. 

About our Fine Jewelry line:
It has been our goal in designing our new line, exclusively for chief furry officer, that our Pet Line is manufactured using the same process we make our Fine Jewelry Line for Imagine Jewels. Each diamond is hand selected and perfectly matched. All of our pieces on the People Indulgence Gallery are manufactured in our workroom and made with quality materials and stones. Our Diamonds are never heat enhanced or treated in anyway. We wanted to design Pet Inspired pieces with the quality of Fine Jewelry. The diamonds used are VS/SI1 in Clarity and G/H in Color or better. You will not be disappointed in the quality. We use 14K White or Yellow Gold and Sterling Silver in our samples shown. If you are interested in having a piece made in 18k or Platinum, we can provide you with a quote. 

We have many of our fine jewelry items in stock. There are a few of our pieces that are manufactured once an order is received. In this case, please allow 3 to 4 weeks for delivery. 

We truly appreciate your trust in our company. Please feel free to contact us if you have any questions or if we may be of further assistance. 

Thank you!

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