Our business is based on customer satisfaction. It is our primary goal to stand behind our products and designs. If you are not happy with your purchase on any non-customized piece, simply email us at bark@chieffurryofficer.com within 14 days of receiving your purchase. Upon the return of the merchandise, in unused and in it's original condition, we will offer a refund, less the shipping charges. Customized or Personalized Items may not be returned, unless there is a defect in the product or should we have made a mistake on your order. A replacement piece will be shipped. As always, please feel free to contact us by phone before or after your purchase for any questions and concerns.